It has quickly become a health care industry truism that COVID-19 accelerated trends that were already emerging in biopharma sales, marketing and promotion. The pandemic heralded more digital and virtual engagement of physicians and patients, increasing use of telehealth, and the use of social listening data for improved, machine learning-assisted customer targeting and engagement.
On social media platforms in the US, the three approved COVID-19 vaccines made perhaps the biggest positive splash to date...